- 2 CPD Hours
- Estimated Completion Time: 2 Hours
- Certificate: Printable PDF on completion
- Approved Training for CPD Hours
Violence within the workplace is increasingly being recognised as a complex and sensitive issue for health service providers with up to 95 percent of nurses having experienced episodes of verbal and/or physical aggression from patients. Mental Health Areas and Emergency Departments in particular have been identified as high risk areas for health workers (Victorian Department of Human Services, 2007).
While the care of clients with mental health issues can be very challenging and raises specific issues in relation to occupational violence, adopting the principles and philosophy of a non-violent culture can substantially reduce the incidence of aggression.
At the completion of this program, participants will be able to:
- Identify the two types of workplace aggression and violence.
- Recognise common causes and triggers of aggression and violence.
- Discuss clinician strategies for managing levels of aggression and violence.
- Describe the cycle of workplace aggression.
- Appreciate the role of past trauma in a client’s life as a way to prevent aggression and violence.
- Discuss Evidence Based Practice recommendations related to the use of seclusion and restraint in management of aggression.
- Describe the appropriate reporting and documentation processes involving potential and actual aggressive situations.
This fun interactive online education program is suitable for any health professional who requires their CPD (continuing professional development).